Legal
Privacy Policy
Madame Voyage is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website **www.madamevoyage.com.au**, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
SENSITIVE INFORMATION
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Madame Voyage will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
POLICY UPDATES
This Policy may change from time to time and is available on our website.
PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you have any queries or complaints about our Privacy Policy please contact us at: **hello@madamevoyage.com.au**
Terms & Conditions
Madame Voyage is committed to providing exceptional retreats and tours. Below are our Terms and Conditions, which outline the responsibilities and expectations for both Madame Voyage and our participants.
1. Duty of Care & Participant Code of Conduct
Our experiences may include alcohol; therefore, we have a legal duty of care to ensure the safety and enjoyment of all participants, venue partners, drivers, and tour operators. Participants must be 18 years or older, drink responsibly, and show respect towards all staff and fellow participants.
2. Bookings & Payment
Bookings are to be made through our website's enquiry form. A deposit is required to secure your booking, with final payment due before the tour or retreat. Upon receipt of full payment, we will provide an online form to collect personal information, dietary requirements, allergies, and a disclaimer acceptance.
3. Cancellation & Refund
Participant cancellations are non-refundable; however, you may transfer your spot to a friend. Participants are advised to have their own travel insurance and visas.
4. Behavior
We reserve the right to terminate the tour or retreat if any participant's actions are deemed threatening or dangerous to staff or others. Unruly participants may be removed, and relevant authorities notified.
5. Injury & Lost Property
Madame Voyage is not responsible for any loss or damage to personal belongings during the tour or retreat. Participants are encouraged to obtain personal travel insurance to cover loss of property, illness, or injury.
6. Photo & Video Release
By participating, you grant Madame Voyage permission to use photographs or videos taken during the retreat for promotional purposes. If you do not wish to be photographed or filmed, please inform us in writing prior to the retreat.
7. Dietary Requirements & Allergies
While we strive to accommodate dietary needs, we cannot guarantee all meals and activities will be free from allergens. Participants with severe allergies should take necessary precautions and bring appropriate medication.
8. Schedule & Itinerary Changes
Madame Voyage reserves the right to make changes to the schedule and itinerary as necessary, including but not limited to changes due to weather conditions, safety concerns, or availability of activities and venues. Participants will be informed of significant changes as soon as possible.
9. Payment Terms
Final payment must be made within the specified time frame. Failure to do so may result in cancellation of your booking and loss of the deposit.
10. Minimum Participant Requirement
Tours and retreats are subject to a minimum number of participants. If the minimum number is not reached, Madame Voyage reserves the right to cancel the retreat and provide a full refund to participants.
11. Force Majeure
Madame Voyage is not liable for any failure to perform its obligations where such failure is a result of Acts of Nature, war, civil unrest, labor disputes, or other events beyond our control.
12. Privacy Policy
All personal information provided will be kept confidential and used solely for organizing the tour or retreat. We will not share your information with third parties without your consent, except as necessary to complete your booking or as required by law.
13. Health and Fitness
Participants are responsible for ensuring they are in good health and physically able to participate. Any health conditions should be disclosed prior to booking. We reserve the right to decline a booking if a participant's health may affect their ability to safely complete the tour or retreat.
14. Complaints and Dispute Resolution
If you have a complaint during the tour or retreat, inform the tour operator or a Madame Voyage representative immediately so that we can attempt to resolve the matter. Any disputes arising from these terms and conditions or your use of our services will be subject to the laws and jurisdiction of the country in which the tour or retreat takes place.
15. Use of Transportation
Participants acknowledge that the use of any transportation provided by Madame Voyage is at their own risk. We are not liable for any accidents, injuries, death, or delays caused by the transportation provider.
16. Additional Activities
Any activities or excursions not included in the original tour or retreat package but booked through Madame Voyage are subject to the same terms and conditions. Participants who choose to engage in additional activities do so at their own risk.
17. Medical Emergencies
In the event of a medical emergency, Madame Voyage will assist in obtaining medical care, but participants are responsible for any costs incurred. It is recommended that participants have adequate health and travel insurance to cover any medical expenses.
By booking with Madame Voyage, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
